Here to Help
- UK-based support
- Pre-sale advice and guidance
- Aftercare and warranty support
- Fast, straightforward responses
Visit or Collect
You’re welcome to visit our showroom to see our fires, logstores and kitchens on display – we are located inside Scarlett Fireplaces. An appointment is not required, but if you would like to see a fire burning then let us know you are coming and we will ensure that one is lit for your arrival.
RB73 UK
Unit 1A, Chelmsford Road
Battlesbridge
Rawreth
Essex
SS11 8TD
Opening Hours
Monday – Saturday: 10am – 3pm
Sunday & Bank Holidays: Closed
Not all products are stocked in this location, therefore if you wish to collect your order in person please check with us prior to visiting.
Before You Get in Touch
You may find what you’re looking for in our:
These cover the most common questions and can often provide a quicker answer.
Contact Details
📧 Email
[email protected]
📞 Phone
0208 0595454
We aim to respond to all enquiries as quickly as possible.
Get in Touch
Whether you’re choosing the right product, checking availability, or need support after your purchase, we’re here to help.
You can contact us using the details below, or visit us by appointment.
Send Us a Message
Response Times
We aim to respond to:
- Emails within 1 working day
- Phone enquiries during business hours
During busy periods, response times may be slightly longer, but we’ll always aim to get back to you as quickly as possible.