Yes, we deliver across mainland UK, as well as Highlands & Islands, Ireland and the Channel Islands.
Delivery costs are calculated at checkout based on your location and the size of your order.
Most orders arrive within 3–14 working days depending on the product and availability.
Yes, pallet deliveries are arranged in advance and the courier will contact you to agree a suitable delivery date.
For pallet deliveries, you’ll be contacted to schedule a convenient delivery date.
We do not currently offer free delivery, but we do offer free collection from our Essex warehouse.
Yes, collection is available by appointment from our warehouse. Simply select this option at checkout.
Yes, all RB73 products are designed specifically for outdoor use.
We recommend using dry, seasoned wood for best performance and longevity.
Some models can be used for cooking or outdoor entertaining. Check individual product pages for details.
When used correctly with dry wood, RB73 stoves burn efficiently and minimise excess smoke.
Many models use CorTen steel, which develops a natural weathered finish. This is intentional and part of the design.
RB73 stoves include a flue system as part of their design. Additional extensions may be available depending on your setup.
Stoves should be placed on a stable, non-combustible surface with adequate clearance from surrounding materials.
Some models can be positioned near walls when used with heat shields. Always follow guidance for safe distances.
Installation is typically straightforward, but you are responsible for ensuring safe setup and positioning.
Requirements can vary depending on your location. It’s your responsibility to ensure compliance with any local regulations.
While not exempt from smoke control zones, our outdoor woodburners sit outside of the current legislation around smoke control areas which focus on indoor appliances, and appliances where a chimney passed through a roof.
Yes, you can return unused items within 14 days, provided they meet our return conditions.
We offer free returns if items are returned in person to our warehouse. Otherwise, return shipping costs apply.
All products come with a 2-year manufacturer-backed warranty covering defects in materials and workmanship.
No, these are considered consumable components and are not covered under warranty.
Please contact us as soon as possible with photos, and we’ll arrange a solution.
Yes, we can supply replacement parts such as fire bricks, glass panels and internal components.
