1. About Us
These Terms & Conditions apply to the use of the website rb73.co.uk and the purchase of goods from it.
This website is operated by RRToscani Ltd, trading as RB73 UK.
- Company number: 11625011
- VAT number: GB308237514
Registered office:
167–169 Great Portland Street,
5th Floor, London, W1W 5PF
Trading address:
RB73 UK
Unit 1A, Chelmsford Rd,
Battlesbridge,
Rawreth,
Essex,
SS11 8TD
Contact:
Email: [email protected]
Phone: 02080595454
By using this website and placing an order, you agree to these Terms.
2. Who We Sell To
We sell to both:
- Consumers (B2C)
- Businesses (B2B)
Some rights (such as cancellation rights) apply only to consumers.
3. Products
We sell outdoor wood-burning stoves, logstores, outdoor kitchens, and related accessories.
- Products are designed for outdoor use only
- Some products are held in UK stock
- Some products are supplied from EU warehouses
Product images are for illustration. Minor variations may occur.
4. Ordering & Payment
Orders are placed via our website and are subject to acceptance.
We accept payment via:
- Card (WooPayments / Stripe)
- PayPal
- Klarna (where available)
- Bank transfer (offline sales only)
Payment is taken in full at checkout unless otherwise agreed.
We reserve the right to cancel or refuse any order.
5. Pricing
All prices are in GBP (£) and include VAT unless stated otherwise.
Delivery charges are calculated at checkout.
We make every effort to ensure pricing is correct, but errors may occur. If a pricing error is identified, we will contact you before proceeding.
6. Delivery
Delivery Areas
We deliver to:
- UK Mainland
- Highlands & Islands
- Ireland and Channel Islands
Delivery Methods
- Pallet delivery (for large items)
- Courier (for smaller items)
Delivery Times
Typical delivery times range from:
- 3–5 working days (stock items)
- 2–4 weeks (non-stock or EU-supplied items)
These are estimates and not guaranteed.
Important Delivery Conditions
- Delivery is kerbside only
- The customer must be present to receive goods
- You are responsible for moving items from the delivery point
We are not responsible for delays caused by couriers or external factors.
7. Risk & Ownership
Goods become your responsibility once delivered.
Ownership transfers once full payment has been received.
8. Returns & Cancellation (Consumers Only)
You have the right to cancel your order within 14 days of receiving goods.
To be eligible for a return:
- Items must be unused
- Items must be in original packaging
- Items must be in resalable condition
Non-returnable items:
- Made-to-order products
- Used items
- Installed items
Return Costs
Return shipping is the responsibility of the customer.
We recommend using an insured service for returns.
Refunds will be processed after inspection of returned goods.
9. Returns (Business Customers)
Returns for business customers are not automatically accepted and are subject to agreement.
10. Warranty
All products are supplied with a 2-year manufacturer’s warranty.
We handle warranty claims directly.
The warranty covers manufacturing defects only and does not cover:
- Misuse
- Incorrect installation
- Wear and tear
- Environmental damage
11. Installation & Use
- Products are supplied for outdoor use only
- Installation is the responsibility of the customer unless otherwise agreed
- We recommend following all manufacturer guidelines
You are responsible for ensuring:
- Safe installation
- Safe operation
- Compliance with local regulations
12. Safety & Liability
Our products involve real fire and high temperatures.
You must:
- Use products responsibly
- Keep safe distances from combustible materials
- Supervise use at all times
We are not liable for:
- Injury or damage caused by misuse
- Incorrect installation
- Failure to follow guidance
13. CorTen Steel Disclaimer
Many products are made from CorTen steel, which naturally develops a weathered finish over time.
This process may result in:
- Rust runoff
- Staining to patios, decking, or surrounding surfaces
By purchasing, you acknowledge this behaviour.
RB73 UK is not liable for staining or surface marking caused by this natural process.
14. Commercial Use
Products are intended for domestic use unless explicitly stated.
Use in commercial environments may:
- Void warranties
- Require additional approvals
15. Discount Codes
Discount codes:
- Cannot be combined unless stated
- May be withdrawn at any time
- Are subject to misuse protection
We reserve the right to cancel orders where codes are used incorrectly.
16. Pre-orders & Backorders
Some items may be sold on a pre-order basis.
Estimated delivery dates are provided as guidance only.
Delays may occur due to manufacturing or shipping.
17. Affiliate Programme
We may offer an affiliate programme.
- Commission is paid on qualifying sales
- Abuse or fraudulent activity will result in removal
Full affiliate terms may be provided separately.
18. Trade Accounts
Trade accounts may be offered at our discretion.
- Trade pricing is confidential
- We reserve the right to withdraw trade status
19. Force Majeure
We are not liable for failure or delay caused by events outside our control, including:
- Shipping delays
- Supply chain disruption
- Weather events
- Government restrictions
20. Liability Limitation
To the fullest extent permitted by law:
- Our liability is limited to the value of the goods purchased
- We are not liable for indirect or consequential loss
Nothing in these terms excludes your statutory rights.
21. Governing Law
These Terms are governed by the laws of England and Wales.